Having a problem accessing or using your MyRunTex account? You may find the answer to your question in the following list of frequently asked questions. If not, you can always submit your questions using the form at the bottom of this page.

Frequently Asked Questions   -   Contact MyRunTex

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Frequently Asked Questions

• I never received the registration confirmation email. How do I finish activating my account?
  
  Please verify that the registration confirmation email was not delivered to your bulk/junk mail folder. If you are still unable to locate the confirmation email, please submit your request to MyRunTex support using the form at the bottom of this page, and we will manually activate your account for you.
• I successfully created and activated my MyRunTex account, but when I try to log in, I'm redirected back to the login prompt. How do I access my account?
  
  Verify that your Web browser is configured to accept cookies. If you are running a personally firewall, add runtex.planetme.com to the list of sites trusted by your firewall software.
• I have logged in successfully in the past, but I can't anymore. What could be wrong?
  
  If you have configured your web browser to accept cookies and runtex.planetme.com is not being blocked by your personal firewall software, try the following troubleshooting steps in the ordered provided:
  
  1. Close and reopen your web browser. Then, try logging in again. If you are still unable to login, proceed to Step 2.
  
  2. Try clearing your browser's cache and deleting old cookies. Here are the steps for deleting the browser cache in many of the common web browsers:
  • Internet Explorer 4.x, 5.x, and 6.x, go to Tools -> Internet Options -> General Tab -> click "Delete Cookies" and "Delete Files"
  • Internet Explorer 7.0, go to Tools -> Internet Options -> General Tab -> Browsing History, click "Delete" -> Temporary Internet Files and Cookies, click "Delete files..."
  • Firefox 2.x or later, go to Tools -> Clear Private Data, make sure that "Cache" and "Cookies" are checked, and click on "Clear Private Data Now"
  • Opera 9.x or later, go to Tools -> Preferences -> Advanced Tab -> History, locate the "Disk cache" option, and click "Empty now"
  • Netscape 8.x, go to Tools -> Privacy -> Cache, click "Clear"
  • Safari for Windows, go to Edit -> Empty Cache...
  • Safari for Macintosh, go to Safari -> Empty Cache...
  Now, close and reopen your browser, and try logging in again. Proceed to Step 3 if you are still unable to login.
  
  3. Restart your computer, launch your web browser, and try logging in again.
  
  If these steps fail to resolve the problem, please contact MyRunTex support using the form at the bottom of this page.
• How do I update my account information?
  
  To update your personal account information, log into your MyRunTex account, and click on the "My Account" link in the upper right corner of the page. Click here if you are already logged in.
• I have forgotten my username and password? How do I access my MyRunTex account?
  
  If you have forgotten your username and/or password, click here.
• I requested a password reset, and received an email from MyRunTex with a link for resetting my password. When I click on the link, I am sent to runtex.planetme.com, but I'm unable to reset my password.
  
  Verify that your Web browser is configured to accept cookies. If you are running a personally firewall, add runtex.planetme.com to the list of sites trusted by your firewall software.

Instant Messaging

• Nothing happens when I launch the Instant Messaging Manager. What could be the problem?
  
  Most likely, your Web browser is configured to block popup windows. In order for the MyRunTex Instant Messaging Manager to operate, you must configure your browser to allow pop-ups from runtex.planetme.com. Rest assured that we will not bombard you with advertisements once you have enabled pop-ups for MyRunTex.
• I'm able to launch the Instant Messaging Manager, and I can accept inbound IM requests. However, nothing seems to happen when other users accept my IM requests.
  
  Like the Instant Messaging Manager, all IM sessions use popup windows. Ensure that your browser is configured to allow popup windows from runtex.planetme.com.
  For more help using the instant messaging feature on MyRunTex, refer to the Instant Messaging Help documentation located here.